Customer Service Foundations
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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Customer Service Foundations
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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Customer Service: Problem Solving and Troubleshooting
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
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Building Rapport with Customers
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
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Customer Service: Call Control Strategies
Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.
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Customer Service: Handling Abusive Customers
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
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Positive Conversations with Challenging Customers
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
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De-Escalating Intense Situations
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
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Customer Service: Serve Customers Through Chat and Text
Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
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